RETURNS FROM OUTSIDE THE EUROPEAN UNION

Dear customers from the USA, UK, Canada, Norway, Switzerland, Russia, Australia, and other non-EU countries, please read the info below before sending any return items back to us

Written by Hellena
Updated 2 days ago

RETURNS FROM THE EUROPEAN UNION

Dear customers from the EU countries, please read the instructions below before sending any return items back to us

Written by Hellena
Updated 2 days ago

RETURN & REFUND

RETURN & REFUND CONDITIONS

Written by Hellena
Updated 2 days ago

SIZE EXCHANGE

Bought the wrong size? Send it back for an exchange.

Written by Hellena
Updated 2 days ago

NON-RETURNABLE GOODS

Please choose these products carefully as they can't be returned

Written by Hellena
Updated 2 days ago

CONTACT US ABOUT THE RETURN

Have questions or are not sure if you should return the goods? Read this.

Written by Hellena
Updated 1 week ago

WRONG/FAULTY ITEM RECEIVED

We are deeply sorry about it. Please read how to proceed in such cases.

Written by Hellena
Updated 1 week ago

RETURNS Q&A

Frequently Asked Questions and answers about returns, refunds & exchanged

Written by Hellena
Updated 1 week ago

RETURN ADDRESS

Fantasmagoria address

Written by Hellena
Updated 1 week ago

RETURNED ITEM CONDITIONS

The main rule is to return the goods in the same conditions you'd want to receive them. Please respect your fellow shoppers and the work of our team.

Written by Hellena
Updated 1 week ago