RETURNS
Refunds, return & exchange instructionsRETURNS FROM OUTSIDE THE EUROPEAN UNION
Dear customers from the USA, UK, Canada, Norway, Switzerland, Russia, Australia, and other non-EU countries, please read the info below before sending any return items back to us
RETURNS FROM THE EUROPEAN UNION
Dear customers from the EU countries, please read the instructions below before sending any return items back to us
RETURN & REFUND
RETURN & REFUND CONDITIONS
SIZE EXCHANGE
Bought the wrong size? Send it back for an exchange.
NON-RETURNABLE GOODS
Please choose these products carefully as they can't be returned
CONTACT US ABOUT THE RETURN
Have questions or are not sure if you should return the goods? Read this.
WRONG/FAULTY ITEM RECEIVED
We are deeply sorry about it. Please read how to proceed in such cases.
RETURNS Q&A
Frequently Asked Questions and answers about returns, refunds & exchanged
RETURN ADDRESS
Fantasmagoria address
RETURNED ITEM CONDITIONS
The main rule is to return the goods in the same conditions you'd want to receive them. Please respect your fellow shoppers and the work of our team.