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💔 RETURNS

How to return for refund or size exchange

INFORMATION ON RETURNS

INTERNATIONAL RETURNS

Return instructions for customers from outside of the EU

Written by Hellena
Updated 1 month ago

RETURNS FROM EU

Customers from European Union countries, please read these instructions before returning any item from your order.

Written by Hellena
Updated 1 week ago

RETURNS T&C

How to return something you purchased

Written by Hellena
Updated 6 months ago

REFUNDS

Money refunds for the returned goods

Written by Hellena
Updated 6 months ago

SIZE EXCHANGE

Bought the wrong size? Send it back for an exchange.

Written by Hellena
Updated 6 months ago
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RETURNS AND REFUNDS FAQ

Can you send me a return label?

If you're from an EU country - we can

Written by Goda
Updated 6 months ago

Do I have to email you the list of the items I sent back, a copy of the customs declaration, and the tracking number?

Please send all the documentation for smoother refund/exchange process

Written by Goda
Updated 6 months ago

What does it mean "to return within 14 days"? Do you have to receive it back within this time frame?

14 days from the day you received the order.

Written by Goda
Updated 6 months ago

Do you offer free returns/return labels?

We wish we could but it's impossible for small family-owned businesses

Written by Goda
Updated 6 months ago

Do I have to insure the returned parcel and use the trackable service?

You don't need to use trackable services, but we highly suggest it

Written by Goda
Updated 6 months ago
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