RETURNS FROM OUTSIDE THE EUROPEAN UNION

Dear customers from the USA, UK, Canada, Norway, Switzerland, Russia, Australia, and other non-EU countries, please read the info below before sending any return items back to us

Written by Hellena
Updated 1 month ago

RETURNS FROM THE EUROPEAN UNION

Dear customers from the EU countries, please read the instructions below before sending any return items back to us

Written by Hellena
Updated 1 month ago

RETURN & REFUND

RETURN & REFUND CONDITIONS

Written by Hellena
Updated 1 month ago

SIZE EXCHANGE

Bought the wrong size? Send it back for an exchange.

Written by Hellena
Updated 1 month ago

NON-RETURNABLE GOODS

Please choose these products carefully as they can't be returned

Written by Hellena
Updated 1 month ago

CONTACT US ABOUT THE RETURN

Have questions or are not sure if you should return the goods? Read this.

Written by Hellena
Updated 1 month ago

WRONG/FAULTY ITEM RECEIVED

We are deeply sorry about it. Please read how to proceed in such cases.

Written by Hellena
Updated 1 month ago

RETURNS Q&A

Frequently Asked Questions and answers about returns, refunds & exchanged

Written by Hellena
Updated 1 month ago

RETURN ADDRESS

Fantasmagoria address

Written by Hellena
Updated 1 month ago