Can I cancel the order and ask for a refund if the order is shipped?

Yes but please read the conditions carefully
Written by Goda
Updated 5 months ago

Can I cancel the order and ask for a refund if the order is shipped?

  • Yes, you can, of course, but please note that in this case, we will refund you only after the order returns to us, and we will not be able to refund you the initial and return shipping costs, and we will charge you all the expenses related to this return (including all customs charges if any).
  • To do so, you can wait until the order arrives and send it back to us, or you can refuse to pick it up from the post or courier and ask the shipper to send it back to us. Please note when the order is refused, be patient and expect to wait up to 1 month if you are from Europe and up to 2 months if you are from any country outside Europe.
  • Return shipping costs of the unclaimed parcel from within the EU countries are initial shipping + handling fee.
    Return shipping costs of the unclaimed parcel from countries outside the EU are 2x initial shipping + handling fee.
  • When such situations occur, we reserve the right to refuse to accept future orders from the customer.
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