Money refunds for the returned goods
Written by Hellena
Updated 1 year ago


After receiving your return, please allow up to 14 days to process your returned item(s) and make a refund.
We always aim to be faster, but please remember that it takes time to pick up your return from the post, open and inspect it for quality, and proceed with the refund.

It may take up to a week for the refund to appear in your account. Once the refund is sent to process - you will get an email with the notification.


  • Orders returned that received free shipping would receive a refund or credit minus the shipping fee.
  • Orders returned that received a discount based on the total order amount would receive the refund based on discount recalculation.
  • Please note the initial and return shipping fees are not refunded.
  • Any refunds will only be issued to the original form of payment, to the original payer’s account, under the original payer’s name.

Check the RETURNS section for more information.

Continue shopping at Fantasmagoria.

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