Germany

Info on delivery, returns, and payment options for customers from Germany

Written by Hellena

Updated 1 month ago

DELIVERY

We deliver to Germany with:

UPS Express saver & Standard courier services
FedEx Economy courier services
DHL Express & Economy courier services

Fast delivery times and no customs or import fees since we're based in the EU :)

If you cannot see any delivery options please use LATIN CHARACTERS (English letters) ONLY without any special characters (ß,ä,ö,ü) in your address.

Delivery price and time are shown next to all the available delivery options once you select Germany and enter your postcode on the checkout page.

PAYMENT

For our customers' convenience, we accept many payment methods that you can choose from when ordering in Germany (click on the names to get more information):

Bank transfer (SEPA Bank transfer)

To conveniently pay through your bank choose SOFORT Klarna or giropay payment method.

List of available banks by choosing the SOFORT Klarna or giropay:

VAT (Value Added Tax)

All prices and services include VAT (Value Added Tax) for deliveries within the EU

Customers from Germany benefit from no customs procedures and no import fees on orders they receive from us.

RETURNS FROM GERMANY

General return terms for countries within the EU apply to Germany.

Customers within the EU can also use benefits like SIZE EXCHANGE.

What that is? If the size did not fit you, you can send it back and we will send an exchange free of charge.

We always recommend contacting our customer support through chat before returning any item.

Always welcome to contact us in German if you have any questions - we speak german :)

For additional information on the ordering process at Fantasmagoria, check these articles:

PAYMENT

DELIVERY

RETURNS

Continue shopping at Fantasmagoria

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