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United States

Info on ordering, delivery & returns for customers from the US
Parašė Hellena
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DELIVERY TO USA

We ship to the United States by UPS, FedEx, and DHL couriers.

All shipments are trackable. You will receive a tracking link by email when we ship your order.

Delivery takes 3-5 days by Express Priority to 6-12 days by Economy couriers.

Delivery price and time are shown next to all the available delivery options once you select a delivery country (United States) and enter your postcode on the checkout page.

TAX-FREE SHOPPING

US customers always shop tax-free (0% Tax) with us. However, US customs may collect 10% import fees before the delivery of the goods.

SIZES

Please note that European and Asian sizes are usually smaller than US sizes. 

If you usually wear size L and up, consider ordering one to three sizes up.

Always check the size chart and product description.

Don't hesitate to contact us via chat for help selecting the correct size.

PAYMENT

We accept all credit cards, ApplePay, GooglePay, and PayPal payments.

CURRENCY

All prices on the Fantasmagoria website are in EUR (Euro currency).

The EUR exchange rate is very close to US $. See the latest exchange rate on Google.

You do not need to have EUR on your payment account- our payment processor will automatically convert the US to EUR.

The currency exchange will be processed by PayPal or your card provider during the checkout.

RETURNS FROM THE USA

General return terms for countries outside the EU apply to US customers.

Please contact our customer support through chat or email before returning anything.

Contact us via chat to avoid pricy return expenses if unsure about the sizing.

CUSTOMS DUTIES AND TAXES

Most of our products are made in China. According to the new US import law of 2025, if even one item in a shipment is made in China, a 10% duty applies to the entire order (including shipping).

As a consumer, you should assume that you may be subject to duties and/or taxes and administrative fees (fees assessed by a courier company that may handle the Customs declaration on your behalf).

If you have to pay import fees, the courier company will email you asking you to pay taxes and customs duties.

For example, if your order is 100 EUR, you'll likely have to pay an import fee of 10€ (~11$). 

MORE INFO ON CUSTOMS DUTIES AND IMPORT FEES CAN BE FOUND HERE.


Should you need help, please contact us by phone, email, or chat (press the red bubble in the right corner below). We speak English. 

Please note that our time zone is EET (Eastern European Time Zone) and differs from the US time zone.
We work and answer customers' inquiries from 9 AM to 6 PM Vilnius city time (EET), during weekdays from Monday to Friday.

Please call us during our working hours if you wish to receive a prompt reply. 

Fantasmagoria's working hours according to the United States Time Zone:

New York, NY : 2 AM - 11 AM

Austin, TX: 1 AM- 10 AM

Los Angeles, CA: 11 PM - 8 AM (e.g., you can call us from 23:00 on Sunday until 8:00 on Monday morning)


TESTIMONIALS

Welcome to read our US customers' reviews on Trustpilot.


For additional information on the ordering process at Fantasmagoria, check these articles:

PAYMENT

DELIVERY

RETURNS

IMPORT & CUSTOMS 


Continue shopping at Fantasmagoria

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