United Kingdom

Info on delivery, import duty & taxes, and returns for customers from the UK
Written by Hellena
Updated 9 months ago

DELIVERY

We ship to the United Kingdom by:

  • UPS Express saver & Standard courier services
  • FedEx Priority & Economy courier services
  • DHL Express courier services

Fast delivery times, since we're based in Europe :)

Delivery price and time are shown next to all the available delivery options once you select the United Kingdom and enter your postcode on the checkout page.

PAYMENT

We accept these payment methods that you can choose from when ordering in the United Kingdom (click on the names to get more information):

All credit cards

PayPal 

TAX-FREE SHOPPING

Customers outside the EU always shop tax-free (0% VAT) at Fantasmagoria.shop.

When ordering delivery to the UK, you don't pay any Value Added Taxes to us, and we do not collect any customs fees from you. All of this is done by the couriers and the government.

CUSTOMS DUTIES AND TAXES

As a consumer, you should assume that your order may be subject to duties and/or taxes as well as administrative fees (fees assessed by a courier company that may handle the Customs declaration on your behalf).

The easiest way to handle the customs fees is when the courier company accounts for the shipment for you. 

The non-taxable order minimum in the UK varies between 0 and 135 GBP (about 150 EUR). You will not pay duty fees up to 135 GBP (~150€), but 20% value-added taxes must be paid on all orders.

If the order is over 135 GBP, the import fees will include duties, and the payable total import fees CAN be up to 45%.

The courier company will contact you by email, asking you to pay taxes and customs duties in advance. When you pay beforehand, they often offer you a discount.

For more information on import fees, please check the GOV.UK page.

    RETURNS FROM THE UK

    • General return terms for countries outside the EU apply to the United Kingdom.
    • Returns from the UK might be not that costly as we are located in Lithuania (Europe).
    • Please contact our customer support through chat or email before returning anything.

    For additional information on the ordering process at Fantasmagoria, check these articles:

    PAYMENT

    DELIVERY

    RETURNS


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