Giftcards FAQ

Written by Hellena
Updated 3 weeks ago

What happens after I pay for the gift card?
We will email you the shopping coupon code.

How quickly will I receive a gift card code?
During our working days (Mon-Fri 9:00-18:00 EET) you will receive it within an hour. During the weekends and holidays it might take up to 24-hours.

How can I pay for the gift card?
Click on the links at the purchase page and depending on your country, select your preferred payment way: Visa, MasterCard, American Express Card, Apple Pay, iDEAL, SOFORT Banking, MyBank, Bancontact, eps, giropay, Przelewy24.

I tried to pay through the link you provided but it did not work. How do I buy my gift card?
Contact us by chat, email or phone at +37064866613, let us know which card you want to purchase, and we will send you a payment link or discuss alternative payment option.

Can I buy a gift card in your store in Vilnius?
Yes! and you can pay with card when visiting.

Can I pay for a gift card by bank transfer?
Yes! Please contact us.

What if the total amount for the goods in my card is larger than a gift card? 
You will be asked to pay the difference.

If I used a gift card to pay for part of my order and want to return an item for a refund, what happens?
In this case, we will issue you a store credit for your next purchase.

Can I buy more than one gift card and pay at once?
Sure thing! Contact us with the quantity and amounts for each card.

Can I buy a different amount gift card?
You can only buy these gift card amounts with us: 25€/50€/100€/150€/200€/300€/500€

Do you send physical gift cards?
Nope, sorry about that. Tip: write a gift card coupon code on the postcard and send it to the receiver!

Can you assign the gift card to the receiver?
Sure! Please ensure the receiver has an account with us and provide us with their email address.

Can you email the gift card to the receiver?
Absolutely! Don't forget to include the personal message to the receiver when filling in the form.
However, please note that we will email it right away, so if you wish the receiver to get the card on a special date - please send it yourself.

I purchased the gift card, but forgot to fill in the form. What to do? 

Contact us in a chat or email with this info:

  1. Write the value of the purchased gift card.
  2. [PAYER'S DATA] Your full name
  3. [PAYER'S DATA] Your email
  4. [PAYER'S DATA] Your phone number (including country code)
  5. [PAYER'S DATA] Your country
  6. [RECIPIENT'S DATA] Gift card receiver's country

Need more info? Contact us by chat, email or phone at +37064866613, or check these articles:

Buy a Gift Card
Send a Gift Card
Use a Gift Card
Gift Cards Terms

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