Giftcards FAQ

Written by Hellena
Updated 1 month ago

What happens after I pay for the gift card?
We will email you the shopping coupon code.

How quickly will I receive a gift card code?
During our working days (Mon-Fri 9:00-18:00 EET), you will receive it within 2 hours. If you bought a gift card on the weekend or national holiday, we'll send your gift card code before noon on Monday or the next working day right after the holidays.

How can I pay for the gift card?
Click on the links on the purchase page, and depending on your country, select your preferred payment method: Visa, MasterCard, American Express Card, Apple Pay, iDEAL, SOFORT Banking, MyBank, Bancontact, eps, giropay, or Przelewy24.

I tried to pay using the link you provided, but it did not work. How do I buy my gift card?
Contact us by chat, email or phone at +37064866613, let us know which card you want to purchase, and we will send you a payment link or discuss alternative payment option.

Can I buy a gift card in your store in Vilnius?
Yes! You can pay with a card when you visit.

Can I pay for a gift card by bank transfer?
Yes! Please contact us.

What if the total amount of the goods in my card is larger than that of a gift card? 
You will be asked to pay the difference.

What happens if I use a gift card to pay for part of my order and want to return an item for a refund?
In this case, we will issue you a store credit for your next purchase.

Can I buy more than one gift card and pay at once?
Sure thing! Contact us with the quantity and amounts for each card.

Can I buy a gift card for a different amount than you offer?
You can only buy these gift card amounts with us: 25€/50€/100€/150€/200€/300€/500€

Do you send physical gift cards?
Nope, sorry about that. Tip: write a gift card coupon code on the postcard and send it to the receiver!

Can you assign the gift card to the receiver?
Sure! Please ensure the receiver has an account with us and provide us with their email address.

Can you email the gift card to the receiver?
Absolutely! Don't forget to include a personal message with the receiver when filling out the form.
However, please note that we will email it immediately after creating the shopping code, so if you wish the receiver to receive the card on a special date, please send it yourself.

I purchased the gift card but forgot to fill in the form. What to do? 

Contact us in a chat or email with this info:

  1. Write the value of the purchased gift card.
  2. [PAYER'S DATA] Your full name
  3. [PAYER'S DATA] Your email
  4. [PAYER'S DATA] Your phone number (including country code)
  5. [PAYER'S DATA] Your country
  6. [RECIPIENT'S DATA] Gift card receiver's country

Need more info? Contact us by chat, email or phone at +37064866613, or check these articles:

Buy a Gift Card
Send a Gift Card
Use a Gift Card
Gift Cards Terms

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