HOW TO CANCEL THE ORDER

Canceling the orders that haven't been sent yet
Written by Hellena
Updated 10 months ago
Customers can't edit or cancel the order themselves.
For any order changes, please get in touch with us via email, chat, or phone.

CAN I CANCEL MY ORDER AND RECEIVE STORE CREDIT?

Yes, if you just placed it a moment ago, and the order wasn't yet sent to processing. Let us know as soon as possible via e-mail, live chat, or phone at +37064866613. We always recommend calling or sending an SMS, as we can't guarantee that we will read your message in chat or email before the order is shipped.

When contacting us, let us know your full name, email, order number, and (optional) the reason for cancellation.

If it is possible to cancel your order, we will issue a shopping coupon for the amount you have paid, and you can then place a new order.
Welcome to read the info on how to use the store credit shopping coupon.

CAN I CANCEL MY ORDER AND RECEIVE A REFUND?

Yes, if you just placed it a moment ago, and the order wasn't yet sent to processing. Let us know as soon as possible via e-mail, live chat, or phone at +37064866613. We always recommend calling or sending an SMS, as we can't guarantee that we will read your message in chat or email before the order is shipped.

When contacting us, let us know your full name, email, order number, and (optional) the reason for cancellation.

We understand that unforeseen situations may happen, so cancellation for a store credit would be preferable. Please also note that we reserve the right to refuse future orders from the 'serial cancellations' and appreciate your understanding. Please note that when you request order cancellation for a refund, the payment processor does not refund us the high payment processing charges. 


HOW TO EDIT YOUR ORDER

If you have more questions > hit that red chat bubble on our website, and let's chat!


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