SPECIAL CONDITIONS ON "FREE SHIPPING" ORDER RETURN
- In case of a return for a refund, the initial shipping price will be deducted from the refund amount.
- In case of a return for a store credit or size exchange, no shipping price will be deducted from a returned item’s amount.
- Other return conditions remain standard.
- If the order sent as free shipping is not picked up or refused by a customer, and the order returns to us, the initial and return shipping fees will be deducted from the total amount paid. The rest of the amount will be processed as a store credit.
FREE SHIPPING TERMS
- The FREE SHIPPING offer is only valid for registered and logged-in retail customers shopping at Fantasmagoria.shop webstore.
- Unless stated otherwise, a minimum order (sum of the total price of goods in your cart) is required to use a promotion. Minimum order amounts will be written on the current "free shipping promo offer" page.
- If you use a "free shipping" promo coupon on checkout, you agree to the terms and conditions written on this page.
GOODS INELIGIBLE FOR A FREE SHIPPING PROMOTION
All heavy or bulk items are unavailable for free delivery promo code usage.
For example, unless stated otherwise, all Nemesis Now collections, Killstar & Punk Rave, and other brands' home decor, luggage bags, Steel boots & shoes, and fragile items are excluded from the free shipping offer.
WHAT IS THE "MINIMUM ORDER" IN "FREE SHIPPING" TERMS?
The minimum order is the total amount of goods in your cart. It means the sum of the price of all goods only, shipping excluded.
Because the shipping price varies by destination, the minimum order amount for free delivery differs by country. Information on the required minimum will be provided on the offer page once the promotion is released and valid.
FREE SHIPPING OFFER DISCLAIMER
- When shipping your order, we reserve the right to change the courier. \for example, we may switch from UPS to DHL or DPD couriers or even send your order by post.
- The delivery time stated on checkout is not guaranteed for the “Free Shipping” option. Your order might be delivered 10 days later than stated during the checkout.
- If you wish your order to be delivered quickly (e.g., the next day or within a week), please do not use the "free shipping" offer and choose Express delivery.
- Free shipping promotions might not be available for customers living in remote rural areas. If you live in a hard to reach further area & wish to use the free delivery offer, we recommend finding the delivery address centrally located in the nearest city.
- If you are unhappy with the conditions, please do not use the “Free shipping” delivery option.
- We reserve the right to forbid using a “Free shipping” service to customers whose return rate is over 50%.
- We might revise the “Free Shipping” policy and reserve the right to cancel it or raise the minimum order amounts at any time.
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