DELIVERY TIME

Shipping speed & delivery time Q&A
Written by Hellena
Updated 9 months ago

HOW DO I KNOW WHEN I WILL RECEIVE MY ORDER?

Delivery times are written on checkout next to the available delivery options.

HOW FAST DO YOU PACK AND SHIP OUT THE ORDERS?

  • We pack within 1 to 5 working days.
  • Priority Express delivery orders are packed within one working day.
  • Standard Economy delivery orders are packed within 2 to 5 working days.
  • Allow and expect a several extra days delay during sales & National holidays, on size exchange orders, and during a free delivery promotion.

WHAT IS THE DELIVERY TIME PER CARRIER?

  • UPS EXPRESS SAVER  COURIER DELIVERY:
    1-2 days within the EU (add 1-2 days for non-capitals)
    3-5 days international (USA, UK, &other countries outside the EU)
  • UPS STANDARD ECONOMY COURIER DELIVERY: 6 to 14 days (only available in the EU and UK).
  • DHL EXPRESS COURIER DELIVERY:
    1-2 days within the EU (add 1-2 days for non-capitals)
    3-5 days international (USA, UK, &other countries outside the EU)
  • DHL Economy COURIER DELIVERY: 6 to 14 days (only available in the EU).
  • FedEx PRIORITY EXPRESS COURIER DELIVERY:
    1-2 days within continental Europe (add 1-2 days for non-capitals)
    3-5 days international (USA, UK, & other countries outside continental Europe)
  • FedEx Economy COURIER DELIVERY: 6 to 14 days worldwide (might not be available in all countries).
  • OMNIVA DELIVERY TO PARCEL BOXES:
    1 to 5 days in Lithuania
    2 to 6 days in Latvia & Estonia
  • Fantasmagoria office same day, pickup available during weekdays from 9:00 to 13:00 or from 14:00 until 18:00.

Please note that "a day" means one workday (e.g., Mon, Tue, Wed, Thu, Fri), except National holidays.

WHAT TIME WILL THE COURIER DELIVER MY ORDER?

  • Any courier delivery is only possible during weekdays (Monday-Friday or Sunday-Thursday, depending on the country).
  • Couriers deliver orders to your address during working hours, usually from 8 AM until 7 PM (19:00).

I SELECTED DELIVERY TO OMNIVA/DPD/INPOST PARCEL TERMINAL. WHEN CAN I PICK IT UP?

  • Most Parcel boxes are open 24/7. Some are located inside the shopping malls and close for the night/weekends. If the pickup time matters, check the parcel terminal working hours before selecting that terminal as a delivery point.

I'M NOT HOME DURING THE DELIVERY TIME. WHAT HAPPENS NEXT?

  • Some couriers allow you to change the delivery time.
  • Most couriers offer to resend the parcel to the pickup point within your town free of charge.
  • Some couriers allow you to change the delivery address within your town free of charge. You can select your work address.
  • Most couriers leave your parcel at the door or your neighbor's.
  • If you are not home during delivery hours, and there are no nearby courier drop-off access points that work at night or on weekends, we recommend ordering delivery to your work address.

I NEED MY ITEMS VERY QUICKLY. WHAT SHOULD I DO?

We recommend choosing Express Priority shipping by UPS, FedEx, or DHL for the fastest delivery. Or, if you are in Vilnius, come pick up your order the same day.


For shipping prices go to the DELIVERY PRICE article.

General information is found on the DELIVERY info page.



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