I've got a message from the courier asking me to pay customs duty. What do I do?

Pay the duties and receive your order.
Written by Hellena
Updated 4 months ago

I got an SMS/email from delivery couriers telling me I must pay a certain fee before delivering my order; what do I do? 

Pay the duties, and receive your order. πŸ˜‡

Check the import fee articles for all the customs-related info (relevant only for customers receiving orders outside the European Union).

Note: if your address is in the EU country- you will never be asked for any payments or import fees.

Beware of fake SMS messages with fraudulent requests. Please ensure you got the real message from the actual shipper; ensure that the order is from Fantasmagoria and that the sender includes your order information. If in doubt - don't hesitate to contact us immediately.
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