Terms of Service

Updated 8 months ago


Welcome to Ffantasmagoria.shop (the "Website").

These Terms and Conditions ("Agreement") are a legal agreement that explains the terms of service and conditions that all visitors, users, clients, and customers ("You", or "Your") must comply with when using the Website. By using the Website, You agree to abide by all of the terms and conditions in this Agreement.

This Agreement incorporates Our Terms & Conditions, Payment Policy, Delivery Policy, Return Policy, Privacy Policy, Footwear Warranty, and Disclaimer.

These Terms of Service outline the rules and regulations for the use of www.fantasmagoria.shop. PLEASE READ THIS AGREEMENT CAREFULLY and make sure you understand it correctly because it affects Your rights and liabilities under the law. By using or accessing the Website and placing the order, You confirm that You have read and agreed to be bound by this Agreement. If You do not agree with this Agreement, please do not use or access the Website.

These Terms of Service are legal document that is binding on both the Buyer and the Seller. The Seller is a Sole Proprietorship Company Fantasmagoria, registered and based in Vilnius, Lithuania. The full address and contacts can be found on the contact page. More information about us can be found on the “About us page”

These Terms of Service are governed by the law of the EU & Lithuania


  1. Definitions
  2. User Rights and Responsibility
    1. Acceptable use
    2. Prohibited Use
  3. Our Content
  4. Trademarks/ No Endorsement
  5. User Content
  6. Right To Takedown Content
  7. Advertising Rights
  8. Your Account
  9. Ecommerce
  10. Website Information
  11. Security
  12. Third-Party Links
  13. Intellectual Property Rights
  14. Copyright Notice
  15. Limitation of Liability
  16. Indemnity
  17. Release
  18. Communication
  19. Dispute Resolution and Arbitration
  20. Termination
  21. Consequences of Termination or Expiration
  22. Revisions
  23. Force Majeure
  24. Minimum Age Requirements
  25. General
  26. User Feedback
  27. Contact Us

1 Definitions

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and any or all agreements:

"Account" refers to the account that You have to create on the Website to log in, use, access some parts of the Website, place the order as a registered customer, and use the benefits of the registered customer through this account.

"Company," "Us," "We," and "Our" refers to Fantasmagoria.

"Content" is the information displayed at the Website including without limitation text, data, code, images, videos, photographs, graphics, software, designs, and any other materials that are available at the Website.

"Goods" and "Products" mean all goods that We supply and make available to You as detailed in the Invoice.

"Invoice" is a list of the Goods sent or the Services We provide to You, detailing individual amounts of Goods or Services plus a sum total.

"Party" refers to either You, or Us, or any other party to this Agreement. "Parties" refer to both You and Us.

"Services" refer to any work We perform for You.

"Supply" means to provide the Goods or Services as per the Invoice.

"You" and "Your" refer to the visitor, user, client, customer, or person accessing the Website and thus accepting this Agreement.

"User Content" refers to the content which has been created by Our users.

2 User Rights and Responsibility

2.1 Acceptable use

  • You are not a minor in the jurisdiction in which you reside.
  • Fantasmagoria will not be held liable should the website be unavailable for any amount of time. However, we do everything possible to provide uninterrupted access to the website 24/7.
  • Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. 
  • From time to time, we may restrict access to some parts or all of this Website. 
  • You are responsible for the safety and confidentiality of your password which you use to login to our website. Fantasmagoria has the right to terminate your account and refuse a sale, should we suspect non-compliance by you.
  • The Website, the images from the Website, and/or any portion of the Website may not be reproduced, sold, resold, visited, or otherwise exploited for any commercial purpose without Our express written consent.
  • Your use and access of the Website do not include any right of resale or commercial use of the Website or its Contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its Contents; any downloading or copying Website’s information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
  • You must use our website for lawful purposes only.

2.2 Prohibited Use

  • Disrupt or attempt to disrupt Our servers in any way that could cause harm to the Website.
  • Distribute any material that contains software viruses or any other computer code, files, or programs that are designed or intended to: (a) disrupt, damage, or limit the functioning of the Website, any software, hardware, or telecommunications equipment used in connection therewith; or (b) damage or obtain unauthorized access to any data or other information of any third party.
  • Harass, abuse, threaten or incite violence towards any individual or group. E.g., when writing reviews, comments, or contact us.
  • Hold Yourself out as sponsored by, endorsed by, or affiliated with Us or the Website without Our express written consent.
  • Modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Us.
  • Provide any information that is false, misleading, or inaccurate. E.g., writing the fake name or non-existent address when placing the order.
  • Use any portion of the Website for any unlawful purpose or otherwise fail to comply with all applicable domestic and international laws, statutes, ordinances, and regulations.
  • Use any portion of the Website for uploading, posting, emailing, transmitting, or otherwise making available User Content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party.
  • Use any portion of the Website for uploading, posting, emailing, transmitting, or otherwise making available User Content that is harmful to minors in any way, harassing, harmful, threatening, abusive, vulgar, obscene, defamatory, libelous, hateful, or racially, ethnically or otherwise objectionable.
  • Use any portion of the Website for uploading, posting, emailing, transmitting, or otherwise making available junk mail, commercial advertisements, or any other form of commercial solicitation.
  • Violate the privacy of any third party; this includes, but is not confined to, posting personal information about another person or entity without consent.
  • Sharing or making public any of the emails or messages that were addressed to you only.
  • Sharing or making public your personal discount code which was created and issued for your own personal use. 

3 Our Content

Except for User Content as defined in the User Content clause below, all of the content featured or displayed on the Website, including, without limitation, text, graphics, photographs, images, moving images, videos, sound, and illustrations ("Our Content"), are owned by Us, Our licensors, vendors, agents and/or Our content providers. All elements of the Website, including without limitation the general design and Our Content, are protected by trade dress, copyright, moral rights, trademark, and other laws relating to intellectual property rights.

The Website, Our Content, and all related rights shall remain Our exclusive property or of Our licensors unless otherwise expressly agreed.

You will not remove any copyright, trademark, or other proprietary notices from material found on the Website should you with to share the Websites images or videos.

Except as may be otherwise indicated in specific documents within the Website or as permitted by copyright law, You are authorized to view, play, print, and download copyrighted documents, audio, images, and video found on Our Website for personal, informational, and noncommercial purposes only.

Except as permitted by copyright law, You may not modify any of the materials and You may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the Website.

4 Trademarks/ No Endorsement

All of Our trademarks, service marks, and trade names used herein (including but not limited to: the Fantasmagoria name, Fantasmagoria logo, the Website name, the Website design, and any logos) (collectively "Marks") are Our trademarks or registered trademarks or of Our affiliates, partners, vendors or licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify Our trademarks in any way, including in advertising or publicity pertaining to the distribution of materials on the Website, without Our prior written consent. The use of Our trademarks on any other site or network computer environment is not allowed. We prohibit the use of Our trademarks as a "hot" link on or to any other site unless We have approved in advance the establishment of such a link. You shall not use Our name or any language, pictures, or symbols which could, in Our judgment, imply Our endorsement in any (i) written or oral advertising or presentation or (ii) brochure, newsletter, book, or other written material of whatever nature, without prior written consent.

5 User Content

You may be able, as dictated by the functionality of the Website, to submit or to otherwise make available messages, e-mails, photographs, videos, reviews & testimonials, and other content for display on the Website ("User Content"). You are able to do so by email (e.g., sending and submitting Your photos for displaying in Our product photo gallery as "customers photo".)

You shall be solely responsible for Your own User Content and the consequences of posting or publishing them. The Website merely acts as a passive conduit for Your online distribution and publication of User Content.

Without limiting any of Our rights in law and equity, We reserve the right to remove any User Content for any reason at Our sole discretion, including any User Content that We believe may violate this Agreement, or any copyright or third-party rights.

By submitting or otherwise making available any User Content to the Website (for example, by sending us your photos for a product gallery, customer gallery), You automatically grant Us a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, sub-licensable (through multiple tiers), license to use, modify, copy, distribute, transmit, publicly display, publicly perform, publish, adapt, create derivative works of, distribute, transfer or sell any such content, for any purpose, including commercial purposes and in connection with advertising for the sole benefit of the Website (collectively, "Use"), in any type of media or in any form now known or later developed, without any payment to You. In addition, You automatically waive and give up any claim that any use of such content violates any of Your rights, including privacy rights, publicity rights, moral rights or any other right, including the right to approve the way the Website uses such content. You also grant Us and the Website the right to use any material, information, ideas, concepts, know-how, or techniques contained in any communication You provide, submit, or otherwise make available to the Website or to Us for any purpose whatsoever, including, without limitation, commercial purposes. By submitting User Content, You automatically warrant and represent to Us that You are the owner of all intellectual property rights in and to the User Content or that You otherwise have all sufficient rights to grant the license above.
Should you wish us to remove your photos you provided for our customer’s gallery, please contact us by the email and indicate the photos and the links which you want us to remove.

By submitting User Content, You further warrant and represent that the User Content infringes no third-party right of privacy, right of publicity, or any other third-party right or proprietary interest.

User Content does not represent Our views or any individual associated with Us, and We do not control User Content. In no event shall You represent or suggest, directly or indirectly, Our endorsement of User Content. We do not vouch for the accuracy or credibility of any User Content on Our Website, and do not take any responsibility or assume any liability for any actions You may take as a result of reading User Content on Our Website.

6 Right To Takedown Content

You shall remain solely responsible for Your User Content, and We shall have no obligation to prescreen any such content. However, We shall have the right in Our sole discretion to edit, refuse to post, or remove any material submitted to or posted on the Website at any time without notice. Without limiting the foregoing, We shall have the right to remove any material that We find to be in violation of the provisions hereof or otherwise objectionable and the additional right to deny any User who fails to conform to any provision of this Agreement access to the Website.

If You wish to remove Your User Content from the Website, please send Us an email to [email protected]. We will remove Your User Content after confirming that the request is coming from the person who provided the photos initially or from the person who is on the photos and remove the content within 60 days of receiving Your request. However, We may retain copies of Your User Content, not accessible to the public, on Our backup servers even after You request removal.

7 Advertising Rights

We reserve the right to sell, license and/or display any advertising, attribution, links, promotional and/or distribution rights in connection with User Content. We and Our licensors or affiliates will be entitled to retain any and all revenue generated from any sales or licenses of such advertising, attribution, links, or promotional or distribution rights. Nothing in this Agreement obligates or may be deemed to obligate Us to sell, license or offer to sell or license any advertising, promotion or distribution rights.

8 Your Account

In consideration of Your use of the Website, You will:

  • provide true, accurate, current, and complete information about Yourself as prompted by the Website's registration page (such information being the “Account Data”); and
  • maintain and promptly update the Account Data to keep it true, accurate, current, and complete for the delivery of your order.
  • You ensure that the address, email, and mobile phone you provide are valid and correct, so the courier will have no trouble delivering your order to you.

You are entirely responsible for the security and confidentiality of Your password and Account. You will not share Your Account Data or Your username and password with any third party or permit any third party to login to the Website using Your Account Data. Furthermore, You are entirely responsible for any and all activities that occur under Your Account. You are responsible for taking precautions and providing security measures best suited for Your situation and intended use of the Services and Website.

You agree to immediately notify Us of any unauthorized use of Your Account or any other breach of security of which You become aware.

For more information on how We collect, store, use, and share Your Account Data, please check Our Privacy Policy.

9 Ecommerce

Should you wish to place an order at our website, please read and agree with the following policies before the purchase:

  • Purchase Terms and Conditions
  • Payment Policy
  • Delivery Policy
  • Returns Policy

10 Website Information

We attempt to ensure that information on the Website is complete, accurate and current. Despite Our efforts, the information on the Website may occasionally be inaccurate, incomplete or out of date. This might be because the manufacturers provide the inaccurate product photo or sizing chart, or there were unnoticed changes during the fabric production and product manufacturing process. We make no representation as to the completeness, accuracy or currency of any information on the Website, however, we try to keep the information as relevant as possible. Should you find any flaw or receive a product which does not match the photo or description, please contact us immediately and we will always solve the issue in your favor.

Through Your use of the Website, You may be exposed to content that You may find offensive, objectionable, harmful, inaccurate or deceptive. By using Our Website, You assume all associated risks.
We recommend browsing our website only if you are at least 16 years old.

11 Security

Information provided by you through Fantasmagoria.shop is stored on a secured private server. All the payments go through the secure 3D payment gateways.
While we have taken reasonable precautions to protect your personal information, no security system is impenetrable and we cannot guarantee the security of information that you provide to us via the Internet, through our Website, through online ordering, or in databases stored on our servers. Should we find any breach in security – we will secure it right away and inform everyone immediately.

Our online ordering functionality employs Secure Sockets Layer (SSL) software, the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information. Please see our Privacy Policy for full details on security.

12 Third Party Links

From time to time, the Website may contain links to sites that We and Our affiliates do not own, operate or control. All such links are provided solely for Your convenience. If You use these links, You will leave the Website. Neither We nor any of Our respective affiliates are responsible for any content, material or other information located on or accessible from any other site. Neither We nor any of Our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other site, or any content, materials or other information located or accessible from any other site, or the results that You may obtain from using any other site.

We do not control, endorse, sponsor or approve of the third parties or their content not do We take any responsibility for any aspect of these websites or their content. If You decide to access any other site linked to or from this Website, You do so entirely at Your own risk. You agree to be aware when You leave the Website and to read the privacy statements of these sites. You will evaluate the security and trustworthiness of any site connected to or accessed through the Website before disclosing any personal information to them. We do not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from Your disclosure of personal information to those third-party sites.

13 Intellectual Property Rights

We claim copyright and all other intellectual property rights to all the material on the Website, including, but not limited to the words, information, graphics, designs, logos, trademarks, photographs, icons, drawings and text.

Our intellectual property is protected under copyright, trademark and other intellectual property laws.

As part of this Agreement, You agree not to reproduce, distribute, sell, publish or broadcast any of the material found on this Website without Our prior written consent.

14 Copyright Notice

All Website design, graphics, text selections, arrangements, and all software are of Copyright ©, Fantasmagoria (TM) or its licensors. ALL RIGHTS RESERVED.

15 Limitation of Liability

We do not assume any responsibility, or will be liable, for any damages to, or any viruses that may infect Your computer, telecommunication equipment, or other property caused by or arising from Your access to, use of, or browsing the Website, or Your downloading of any information or materials from this Website. 


16 Indemnity

You agree to defend, indemnify and hold Us and any of Our affiliated company or individual harmless from any and all liabilities, costs, and expenses, including reasonable attorneys’ fees, related to or in connection with (a) the use of the Website or the internet or Your placement or transmission of any message or information on this Website by You or Your authorized users; (b) Your violation of any term of this Agreement, including without limitation, Your breach of any of the Representations and Warranties above; (c) Your violation of any third party right, including without limitation any right of privacy, publicity rights or Intellectual Property Rights; (d) Your violation of any law, rule or regulation of Lithuania or any other country; (e) any claim or damages that arise as a result of any User Content that You provide to Us; or (f) any other party’s access and use of the Website with Your unique username, Your email, password or other appropriate security code.

17 Release

In the event that You have a dispute with one or more other visitors, users, customers, or clients of the Website, You release Us (and Our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

18 Communication

We reserve the right to send You an electronic mail for the purpose of informing You about everything regarding your order; Your feedback or questions which You asked on the website, through the forms, website messages or live chat messages.

We reserve the right to send You an electronic mail for the purpose of informing You of changes or additions to the Website or this Agreement.

Except as disclosed in Our Privacy Policy, We will not monitor, edit, or disclose the contents of Your e-mail, unless required in the course of normal maintenance of the Website and its systems, or unless required to do so by law or in the good-faith belief that such action is necessary to: (a) comply with the law or comply with legal process served on Us or the Website; (b) protect and defend Our rights or property of, the Website, or the users of the Website; or (c) act in an emergency to protect the personal safety of Our guests, the Website, or the public.

19 Dispute Resolution and Arbitration

You and We agree to the following dispute resolution process for any legal controversy or legal claim arising out of or relating to this Agreement, the Website, any subscription to the Website or any other aspect of Our relationship (“Subject Legal Claim”).

To help resolve any issues between Us promptly and directly, You and We agree to begin any arbitration within 15 days after a Subject Legal Claim arises; otherwise, the Subject Legal Claim is waived.

In an attempt to find the quickest and most efficient resolution of Our issues, You and We agree to first discuss any issue informally for at least 15 days. To do that, please send Your full name and contact information, Your concern and Your proposed solution by email to Us at [email protected]. If We should need to discuss an issue with You, We will contact You using the email or phone number listed on Your Account.

If We do not reach an agreed upon solution after Our discussions for at least 15 days, You and We agree that any Subject Legal Claim that either of Us may have must be resolved through binding individual arbitration in Vilnius, Lithuania.

There are two limited exceptions to this Dispute Resolution and Arbitration provision: (a) either Party may pursue in small claims court any action that is within that jurisdiction, as long as the case proceeds on an individual basis only; (b) either Party may seek to enforce its patents, trademarks, copyrights or trade secrets in an appropriate state or federal court.

You and Us also agree to arbitrate in each of Our individual capacities only, not as a representative or member of a class, and each of Us expressly waives any right to file a class action or seek relief on a class basis.

20 Termination

We may terminate this Agreement:

  • for any or no reason during any free use of the Websites or Services;
  • if You breach any of the terms of this Agreement, and that breach is not remediable;
  • if You have failed to pay any due charges by the stated date.

We may also block Your access to Our Website in the event that:

  • You breach this Agreement;
  • You provide invalid delivery addresses and delivery contact names on purpose;
  • You are a “serial returner” of the unsellable goods or goods which needs to be cleaned before the resell;
  • You are the frequent fraudulent chargeback authorizer;
  • We are unable to verify or authenticate any information You provide to Us; or
  • We believe that Your actions may cause financial loss or legal liability for You, Our users or Us.

You may terminate Your use of the Website or the Services by contacting Us through our contact details in this policy. The termination request will be subject to Our verification of Your ownership of the Account.

In terminating Your Account, You understand and agree that You will never use our services and Website in the future. You are personally liable for any orders placed or charges incurred through Your Account prior to termination.

Either Party may terminate the Agreement:

Upon 1 days' written notice to the other party of a material breach, if such breach remains uncured at the expiration of such period;

If the other party becomes the subject of petition in bankruptcy or any proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.

21 Consequences of Termination or Expiration

Upon the effective date of termination or expiration of this Agreement:

  • All vouchers, credits, and discount codes granted to You shall be terminated immediately.
  • You will immediately cease use of and/or access to the Account, Website, and the Services.
  • We will suspend or terminate Your access to the Website and Services.
  • We will suspend or terminate access to any or all of the data to the extent permitted by law

The termination or expiry of this Agreement shall not affect any of Our accrued rights and liabilities at any time up until the date of termination.

22 Revisions

This Agreement is subject to Our revision and changes from time to time. Your continued use of the Website after the revision and changes will mean that You agree, without qualification, to the revised Agreement.

If You are not a registered Subscriber of the Website, then You can review revisions to this Agreement by regularly checking this page.

It is Your responsibility to remain apprised of any revisions to this Agreement and to remain in compliance therewith.

It is Your responsibility to read these Terms & Conditions of Service with each placed order.

Should You object to any such revisions to this Agreement or become dissatisfied with the Website in any way, Your only recourse is to immediately terminate Your membership or discontinue use of the Website. Otherwise, continuing to use, visit, access or use the Website after the effective date means that You agree to be bound by any and all revisions.

23 Force Majeure

We shall not be responsible for damages or for delays or failures in Website performance, replies to Your messages, order processing and delivery speed, resulting from acts or occurrences beyond Our reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies; epidemics, pandemics; any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.
Should any of the Force Majeure situations happen, if possible and if we are able to do so in this situation, we will inform our Website visitors on the home page. As an example, these might be delivery delays due to heavy snow, hurricane, or due to traffic disruptions related to pandemic.

24 Minimum Age Requirements

Our Website is not directed to children. Access to and use of Our Website is only for those who are at least at the age of 16 years or otherwise capable of entering into and performing legal agreement. If You are younger than this, You may not register for or use Our Website.

Any person who registers as a user or provides their personal information to Our Website represents that they are at least at the age of 16 years or otherwise capable of entering into and performing legal agreements.

In agreeing with this Agreement, You represent and warrant that You are at least at the age of 16 years or otherwise capable of entering into and performing legal agreements.

25 General

Jurisdiction and Choice of Law. Any claim relating to, and the use of, this Website and the materials contained herein is governed by the laws of the state of Vilnius, Lithuania. You consent to the exclusive jurisdiction of the state and federal courts located in Vilnius, Lithuania.

Entire Agreement. This Agreement and the other agreements stipulated to be incorporated herein are the entire agreement between You and Us and supersede any prior understandings or agreements (written or oral).

A printed version of this Agreement will be admissible in judicial and administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Severability. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

Assignment. You agree that this Agreement and all incorporated agreements may be automatically assigned by Us in Our sole discretion. You cannot assign this Agreement without Our written consent.

Headings. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

No Waiver. Our failure to act with respect to Your or others’ breach does not waive Our right to act with respect to subsequent or similar breaches.

Survival. Clauses “Trademarks/No Endorsement”, “Advertising Rights”, “Intellectual Property Rights”, “DISCLAIMERS”, “LIMITATIONS OF LIABILITY”, “Indemnity”, “Release”, “Communications”, and “Dispute Resolution and Arbitration” shall survive any termination or expiration of this Agreement.

26 User Feedback

We welcome and encourage You to provide feedback, testimonials, comments, and suggestions for improvements of the Website (“Feedback”). You may submit Feedback by emailing Us at [email protected], writing a product review on our website, writing a review on Trustpilot. You acknowledge and agree that if You submit any Feedback to Us, You hereby grant to Us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable (through several tiers) and transferable license under any and all intellectual property rights that You own or control in relation to the Feedback to use, reproduce, view, communicate to the public by any means, print, copy (whether onto hard disk or other media), edit, translate, perform and display (publicly or otherwise), distribute, redistribute, modify, adapt, make, sell, offer to sell, transmit, license, transfer, stream, broadcast, create derivative works from, and otherwise use and exploit the Feedback for any purpose.

27 Contact Us

If You have any questions or comments, please contact Us through Fantasmagoria “contact us page”, live chat, email [email protected] or phone listed on the website.


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