MOST IMPORTANT INFO

FANTASMAGORIA.SHOP IS COOKIE-LESS

We don’t use 3rd party cookies and only use the functional cookies we strictly need to show you the website. Our website usage data is 100% cookie-less, anonymized, and safely stored on our servers in Germany and Lithuania (European Union countries) and under our full control.

Fantasmagoria.shop website uses first-party cookies only to give you the best shopping experience. We serve anonymized first-party (our) cookies on this site to remember your preferences and optimize your experience. All this is done anonymously.

COOKIES IN CHAT

We only use non-anonymized first-party cookies when you contact us in chat while logged in to our website as a registered user. Then we know who is messaging us. Should you wish to avoid this, log out and contact us anonymously in the chat.

Fantasmagoria's own first-party cookies in chat are used to identify the user and personalize support.

Effective Date: 01-02-2021. Last revised: 15-07-2024

This Privacy Policy describes how We collect, use, store, share, and protect the information collected through https://www.fantasmagoria.shop (the “Website”).
In this Privacy Policy, "We", "Us", and "Our" refer to Fantasmagoria. For more information about Us, see “Our Details” at the end of this Policy.

This Privacy Policy is incorporated into and subject to Our Terms and Conditions. Capitalized words used but not defined in this Privacy Policy have the meaning given to them in the Terms and Conditions.

Please be advised that the practices described in this Privacy Policy apply only to information gathered online through the Website. This Privacy Policy applies where We are acting as a data controller with respect to the Personal Data of visitors, users, clients, and customers (“You,” or “Your”); in other words, where We determine the purposes and means of the processing of that Personal Data.

PLEASE READ THIS PRIVACY POLICY CAREFULLY because it affects Your rights under the law. You confirm that You have read and agreed to be bound by this Privacy Policy. If You do not agree with this Privacy Policy, You cannot use, access, create or publish on the Website. This Privacy Policy may change as We continuously improve the Website, so please check it periodically.

We reserve the right to modify or amend the Privacy Policy occasionally without notice. Your continued use of the Website following the posting of changes to these terms will mean You accept those changes. If We intend to apply the modifications or amendments to this Privacy Policy retroactively or to Personal Data already in Our possession, We will provide You with notice of the modifications or amendments.

1 Your Data

Fantasmagoria strives to provide you with the best possible service as anonymously as the visitor wishes. We only collect the information we need to provide you with our services and we use it in accordance with this privacy policy.

We collect two basic types of information about you from your use of the Website: Personal Data and Non-Personal Data.

2 Personal Data

"Personal Data" means any information relating to an identified or identifiable natural person; an identifiable natural person can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

As a general matter, you can browse the Website without submitting Your Personal Data to us. However, there are several circumstances in which you may supply us with Your Personal Data.

2.1 Data We Need To Ship Your Order

• Full Name
• E-mail
• Mobile Phone Number
• Delivery Address

2.2 How We Collect Data

The following are the most common ways in which You give Your Personal Data:

• Placing the order at our website
• Filling in any forms on our website
• Writing your personal details in the shopping cart
• Entering your name and email when contacting us on chat
• Subscribing for product restock alerts
• Registering the customer account
• Writing the review
• Submission of User Content on any part of the Website that permits it;
• Any other place on the Website where You knowingly volunteer to give Personal Data
• Signing up to receive e-mail newsletters
• Requesting for service or other assistance via the phone or at our store

3 Personal Data On Or From Social Media

When You interact with the Website or Your Account through a social media platform, such as Instagram, TikTok, Facebook, Reddit, Twitter, Tumblr, LinkedIn, YouTube, Pinterest, Amazon, or other, We may collect the Personal Data that You make available to Us on that page, including Your account ID, name or handle. We will comply with the privacy policies of the corresponding social media platform, and we will only collect personal data that we are permitted to collect on these social media platforms.

Should you wish to use a social media account to login to our website - we will store your name and email connected to that particular social media. You can always disconnect any social media connection and delete all your stored data anytime by doing so at your customer's dashboard and on connected social media.

4 Use of Personal Data

We do NOT sell or license Your Personal Data to any third party.

We may process any of Your Personal Data identified in this Privacy Policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is Our legitimate interests, namely the protection and assertion of Our legal rights, Your legal rights and the legal rights of others.

In addition to the specific purposes for which We may process Your Personal Data set out in this clause, We may also process any of Your Personal Data where such processing is necessary for compliance with a legal obligation to which We are subject, or in order to protect Your vital interests or the vital interests of another natural person.

Specifically, We use Your Personal Data for the following:

• Providing goods to you, such as shipping your order
• Providing services to you, such as selling giftcards or issuing coupons
• Responding to Your queries and requests
• Investigating complaints
• Verifying your Identity and recognizing you when you return to our website

• Providing rewards, competitions, marketing, or other promotional materials if you agree to receive such promotion from us
• Tracking sales data to ensure we issue you a discount for being a loyal customer
• Providing personal tips, news, offers and/or updates
• Processing Your feedback on Goods and Services;
• Congratulating you with your birthday

5 Sharing Of Personal Data

We may share your Personal Data with the following:

Payment Services Providers. Financial transactions relating to our website and services may be handled by our payment services providers, PayPal, Mollie, Klarna, and Swedbank. We will share Transaction Data with our payment services providers only to the extent necessary to process your payments, refund such payments, and deal with complaints and queries relating to such payments and refunds.

Couriers. We will share your full name, contacts, and address with the courier company so they can deliver your order to you. Please note that your phone and email address are always hidden.

6 Retaining and Deleting Personal Data

Personal Data that We process for any purpose shall not be kept for longer than necessary to deliver your order, keep your customer account active, and provide you with before-and-after-sales support.

In some cases, it is not possible for us to specify in advance the periods for which Your Personal Data will be retained. In such cases, we will determine the period of retention based on the requirements of local data retention laws, the local tax and customs offices, and the company's accounting and bookkeeping according to EU and Lithuanian laws.

Notwithstanding the other provisions of this Section, We may retain Your Personal Data where such retention is necessary for compliance with a legal obligation to which We are subject or to protect Your vital interests or the vital interests of another natural person.

7 Data Security

We follow generally accepted industry standards to protect the information submitted to Us, both during transmission and after receiving it. We maintain appropriate administrative, technical, and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in Our possession. This includes, for example, firewalls, password protection, and other access and authentication controls.

We use HTTPS

HTTPS (Hypertext Transfer Protocol Secure) is an internet communication protocol that protects the integrity and confidentiality of data between your computer and https://fantasmagoria.shop. The use of HTTPS makes sure your communication with us is:

Encrypted — The data you exchange with us is secure from eavesdroppers. That means that when you are browsing www.fantasmagoria.shop, nobody can track your activities across multiple pages, or steal the data exchange between your computer and www.fantasmagoria.shop.

Integral — The use of HTTPS preserves the integrity of data. Your data cannot be modified or corrupted during transfer.

Authenticated—The HTTPS protocol authenticates your communication with us, ensuring that you are always communicating with our servers.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot ensure or warrant the security of any information You transmit to Us or store on the Website, and You do so at Your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of Our physical, technical, or managerial safeguards. If You believe Your Personal Data has been compromised, please contact Us at [email protected].

If we learn of a security systems breach, then we will attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice through the Website if a security breach occurs.

8 Non-Personal Data

Non-Personal Data includes information that does not personally identify You, but may include tracking and usage information about Your location, demographics, use of the Website and the internet.

When You interact with the Website, We may collect anonymous Non-Personal Data and Our servers may automatically keep an activity log of Your use of the Website.

8.1 Generally, We collect and store the following Non-Personal Anonymous Data:

• Device information about Your computer, mobile device, or other device that You use to access the Website. This information may include geolocation information, unique device identifiers, browser type, browser language, and other transactional information;
• Usage information about Your anonymous use of the Website. This information includes a reading history of the pages You view.
• Additional “traffic information” such as time of access, date of access, software crash reports, application errors, session identification number, access times, and referring site addresses.
• Your search terms and search results.

11 Account Data

We may process Your Account Data ("Account Data"). The Account Data may include Your name, phone, billing and delivery address, email, and birthday. The source of the Account Data is You. The Account Data may be processed for the purposes of operating Our Website, providing Our Services, ensuring the security of Our Website and Services, maintaining back-ups of Our databases and communicating with You. The legal basis for this processing is consent.

15 Transactions And Payment Data

We do not see, don't have access to, and don't store your payment data, such as your bank account, card number, CVV codes, or payment passwords. The bank account number or card number data is encrypted and hidden by the payment provider.

16 Notifications Data

We may process information that You provide to Us for the purpose of subscribing to Our email notifications and/or newsletters ("Notification Data"). The Notification Data may be processed for the purposes of sending You the relevant notifications and/or newsletters. The legal basis for this processing is consent.

19 Your Data Privacy Rights

If you are a citizen of the EU, we have summarized your rights under the General Data Protection Regulation (GDPR) in this Section. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Right to Access. You have the right to access, modify, and delete any data on your customer's account.

Right to Rectification. You have the right to have any inaccurate Personal Data about You rectified and, taking into account the purposes of the processing, to have any incomplete Personal Data about You completed.

Right to Erasure. In some circumstances, You have the right to the erasure of Your Personal Data without undue delay. Those circumstances include: the Personal Data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; You withdraw consent to consent-based processing; You object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the Personal Data have been unlawfully processed.

However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.

20 Data Protection

Fantasmagoria always processes your personal data on our servers based in the EU.

When Fantasmagoria processes Personal Data in the course of providing the Website, Fantasmagoria will:

• process the Personal Data as a Data Processor, only for the purpose of providing the Website in accordance with documented instructions from You (provided that such instructions are commensurate with the functionalities of the Website), and as may subsequently be agreed to by You. If Fantasmagoria is required by law to Process the Personal Data for any other purpose, Fantasmagoria will provide You with prior notice of this requirement, unless Fantasmagoria is prohibited by law from providing such notice;
• notify You if, in Fantasmagoria’s opinion, Your instruction for the processing of Personal Data infringes applicable Data Protection Legislation;
• notify You promptly, to the extent permitted by law, upon receiving an inquiry or complaint from You or a Supervisory Authority relating to Fantasmagoria’s Processing of the Personal Data;
• implement and maintain appropriate technical and organizational measures to protect the Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration or disclosure. These measures shall be appropriate to the harm which might result from any unauthorized or unlawful processing, accidental loss, destruction, damage or theft of Personal Data and appropriate to the nature of the Personal Data which is to be protected;
• provide You, upon request, with up-to-date attestations, reports or extracts thereof where available from a source charged with auditing Fantasmagoria’s data protection practices (e.g. external auditors, internal audit, data protection auditors), or suitable certifications, to enable You to assess compliance with the terms of this Privacy Policy;
• notify You promptly upon becoming aware of and confirming any accidental, unauthorized, or unlawful processing of, disclosure of, or access to the Personal Data;
• ensure that its personnel who access the Personal Data are subject to confidentiality obligations that restrict their ability to disclose the Personal Data; and
• upon termination of the Terms, Fantasmagoria will promptly initiate its purge process to delete or anonymize the Personal Data.

21 International Transfer Of The Personal Data of EU Citizens

In this Section, We provide information about the circumstances in which Personal Data of citizens of the European Union may be transferred to countries outside the European Economic Area (EEA).

We have offices and facilities in Lithuania. The European Commission has made an "adequacy decision" with respect to the data protection laws of Lithuania. Transfers to Lithuania will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission. A copy of the use of standard protection clauses adopted or approved by the European Commission can be obtained through: ec.europa.eu

The hosting facilities for Our Website are situated in Lithuania. The European Commission has made an "adequacy decision" with respect to the data protection laws of Lithuania. Transfers to Lithuania will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission. A copy of the use of standard protection clauses adopted or approved by the European Commission can be obtained through: ec.europa.eu

You acknowledge that Personal Data that You submit for publication through Our Website or Services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such Personal Data by others.

The legal basis for this processing is Our legitimate interests, namely the proper administration of Our Website and business and communications with users.

22 Data Protection Officer

Our data protection officer's contact details are: [email protected].

23 Your Choices

In general, if You register on the Website, You may update the information You have provided to Us.

When You register on the Website, You may be able to indicate Your preferences regarding marketing communications. You may be able to change those preferences and select the categories of communications that interest You.

You will not be able to opt out of receiving certain service-related or transactional communications relating to the Website unless You cancel Your registration or subscription.

Even after Your account is canceled, We may retain Your information for the purposes set forth in this Privacy Policy.

24 Your Right to Access

We provide You with reasonable access to the Personal Data that You may provide through the Website.

25 Your Right to Withdraw Consent

At any time, You may legitimately object to the processing of Your Personal Data, except if otherwise provided by applicable law. You may decline to share certain Personal Data with Us, in which case We may not be able to provide to You some of the features and functionality of the Website.

26 Your Right to Update, Correct or Delete

You may update, correct, or delete Your Account Data and preferences at any time by accessing Your Account settings page on the Website. We will, however retain Your information needed for administrative and transactional communications in case you when the order is being delivered or warranty period did not pass yet.

27 Third parties

We do not share Your Personal Data with third parties.

Anonymous tracking

 If You wish to opt out of this tracking, You can enable privacy settings in Your browser.

28 No Personal Data From Children

We do not knowingly collect Personal Data from children under 16 years of age. The Website is not directed to children under the age of 16. We will not knowingly allow children under 16 in the European Union to register for or become users of the Website.

If you are under 16 years of age, you should not provide Personal Data to us and should ask your supervisors or parents to place an order for you.

29 Cookie Policy

No cookies = No worries: Our website usage data is 100% cookie-less, anonymized, and safely stored in the EU and under our full control. For more information, please check our cookies policy.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

29.1 Cookie We Use

Session Cookies

These are temporary cookies that contain no expiration date and  are deleted after the users browser is closed. You will be required to log in again at the next session, where you will be treated as a new user

Session cookies examples: Shopping cart, remembering previous actions, managing and passing security tokens, multimedia content player session cookies, load balancing session cookies and third party social content plug in sharing cookies

Persistent Cookies

These are cookies which are saved in your browser until they are deleted by the you or are deleted by your browser after they reach their expiration date.

Persistent cookies examples: Authentication, language selection, theme selection, favorites, internal site bookmarks, menu preferences, address and payment information.

Functionality Cookies

Functionality cookies allow us to remember choices that have been made by you in order to create an experience that’s made to fit. These cookies safely store authentication and identification information, for example your language selection or region.

Performance Cookies

Performance cookies allow us to collect information, such as the most used pages or error messages, in order to understand how you use our website and enable us to create a better user experience. All information collected by performance cookies in anonymous.

Advertisement and affiliate Tracking Cookies

We do not use any advertisement or affiliate cookies

29.2 Purpose Of Using Cookies

Authentication - We use cookies to identify You when You visit Our Website and as You navigate Our Website;

Status - We use cookies to help Us determine if You are logged into Our Website;

Personalization - We use cookies to store information about Your preferences and to personalize the Website for You;

Security - We use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect Our Website and Services generally;

Analysis - We use cookies to help Us to analyze the use and performance of Our Website and Services;

Cookie Consent - We use cookies to store Your preferences in relation to the use of cookies more generally.

29.3 Cookies Used by Our Service Providers

Our service providers use cookies and those cookies may be stored on Your computer when You visit Our Website.

Cloudflare. We use Cloudflare services to deliver content to you for the purpose of quick Fantasmagoria.sop website loading worldwide. Cloudflare cookies are anonymous and do not track nor store any private data. Cloudflare privacy policy can be found here: https://www.cloudflare.com/privacypolicy/

Website Chat. We use Helpcrunch services to provide a 24/7 helpline via chat. Helpcrunch cookies are first-party cookies stored on Fantasmagoria servers. No personal data is stored in our chat unless you wish to log in or enter your name and email to chat with Fantasmagoria customer support.

32 Changes And Updates

Please revisit this page periodically to stay aware of any changes to this Privacy Policy, which We may update from time to time. If We modify the Privacy Policy, We will make it available through the Website, and indicate the date of the latest revision. Any material changes will be posted on this Website and will come into effect 30 Days after their posting.

In the event that the modifications materially alter Your rights or obligations hereunder, We will make reasonable efforts to notify You of the change. For example, We may send a message to Your email address, if We have one on file, or generate a pop-up or similar notification when You access the Website for the first time after such material changes are made. If You do not refuse the changes in writing before they become effective, this shall mean that You have consented to the Privacy Policy as changed. Your continued use of the Website after the revised Privacy Policy has become effective indicates that You have read, understood and agreed to the current version of the Privacy Policy.

34 Our Details

If you have questions or concerns regarding this policy or if you need to make a request, please contact us at: