TROUBLES WHEN ORDERING, LOGGING IN, PAYING

Placing order troubleshoot
Written by Hellena
Updated 11 months ago

I CAN'T LOG IN! YOUR WEBSITE SAYS, "SUCH EMAIL ALREADY EXISTS." WHAT TO DO? HOW DO I SIGN IN TO FANTASMAGORIA.SHOP?

  1. Click on the "forgot my password" link and then check your email (search for an email from [email protected].
  2. If you can't reset your password, contact us via chat or email, write your full name and email, and we will check what happened to your account.

I CAN'T MAKE PAYMENT. YOUR WEBSITE SAYS THERE IS AN ERROR WHEN MAKING THE PAYMENT. WHAT DO I DO?

  1. Please try using a different payment method.
  2. Contact us via chat or email; write your full name and email, describe the problem & let us know what payment method you used. Also, if possible, please send a screenshot of an error.

THE PAYMENT PAGE DOES NOT OPEN, AND I CAN'T PROCEED WITH PAYMENT! HOW TO PROCEED?

scroll up and see the warnings in the address field (perhaps you missed some details) or in the product list (perhaps something is sold out just now)

I ENTERED THE DELIVERY POSTCODE AND SELECTED THE COUNTRY, BUT THE SHIPPING METHODS DO NOT LOAD! WHY IS THAT?

  1. Please refresh the screen.
  2. Please write the postcode once again and wait for the couriers to load.
  3. No luck? Contact us via chat or email; write your full name and email, your full address, and describe the problem. We will fix this issue right away.

Continue shopping at Fantasmagoria

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