CAN I LOG IN TO YOUR STORE IN ONE CLICK WITH GOOGLE?
Yes! Click on the "Sign in with Google" button to log in.
DOES LOGGING IN WITH GOOGLE CREATE A CUSTOMER ACCOUNT ON THE FANTASMAGORIA STORE?
- Yes. If you never had a customer account with us - the new customer account will be created on login.
- If you have an account with us and your Gmail email matches your customer account email, then the Google login will link to your customer account at Fantasmagoria.
- A new customer account will be created if you have an account with us, but your Gmail or Google mail differs from your customer account at Fantasmagoria.
I ALREADY HAVE AN ACCOUNT AT FANTASMAGORIA. CAN I USE THE "SIGN IN WITH GOOGLE" OPTION TO LOG IN?
Yes! But only if the email you used to log in to our store matches your Google login email.
For example: Suppose you already have a customer account at Fantasmagoria, and your account's email is the Gmail you used to sign in. Then "Google social login" will be linked to your customer account at Fantasmagoria. Now you can use both login options: your email and Google button.
HOW DO I SEE WHICH OF MY EMAILS IS USED AT MY FANTASMAGORIA ACCOUNT?
Check this in your account's information section.
I SIGNED IN WITH GOOGLE, BUT I WANT TO UNLINK IT WHILE KEEPING MY CURRENT ACCOUNT. HOW DO I DO THAT?
1. Go to your account's information section to change your email. Make sure you also enter (and remember) the new password. Click "Save."
2. The Google connection can be edited or disconnected at your customer's account dashboard in the "Social Login" section.
Go to the "Social Login" section and click the "Unlink" button next to Google login.
I PLACED AN ORDER SIGNED IN WITH GOOGLE BUT RECEIVED NO ORDER CONFIRMATION. WHAT TO DO?
- First, check your Fantasmagoria account information and see which email is listed there. Check that email's mailbox and find all emails from us there.
- If you can't find any emails from us, please check the "Promotional emails section and also the spam folder in your Gmail.
I AM TRYING TO CHANGE AN EMAIL ON MY ACCOUNT BUT IT DOES NOT WORK. WHAT TO DO?
This might happen because you already created an account with this email. Contact us through chat, describe the problem, and write all the emails you used to shop with us, emphasizing which email you want to keep as the primary shopping email. We will then fix it for you and update your account.
IS IT SAFE TO SIGN IN WITH GOOGLE?
Yes, it is safe and completely secure, and very convenient! It's one less password for you to remember. Fantasmagoria shop has official approval from Google to use their social login. We never have access to your password or other data stored on Google or Gmail.
Please note that we do not collect any information; we only receive your name to provide you with services. If you wish to disconnect your Google login, you can always do so from your account's dashboard. Also, you can always send us this request if you want to delete your data.
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