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RETURNS FROM THE EUROPEAN UNION

Dear customers from the EU countries, please read the instructions below before sending any return items back to us
Written by Hellena
Updated 5 months ago

You may send almost any unused item back to us within 14 days from the date when you received the order.

Please make sure your item is returnable (e.g. it is not hosiery, underwear, makeup, mask, or jewelry).

  1. Find the "Delivery list" (always sent with your order) and:
    1.1 Mark the items you are sending us for the return.
    1.2 Write whether you want a money refund or size exchange.
    1.3 If you want an exchange, please write which size you want us to exchange it for.
    1.4 For refund, write: 'I want to return for a money refund,' or, 'I want to return for a store credit.'
     
    Have you lost the delivery list?
     No worries, log in to your account and download and print the invoice, write all the info requested above on the invoice.
    No printer? No worries! Use a piece of paper & write your full name, address, email, order number, the reason for the return, and your request.
    It is crucial to include a delivery list with your return and write as much information as possible, so our returns team knows what to do with your return once they unpack it and our accounts can quickly find your order.
      
  2. Pack everything nicely, and Please make sure all items meet the "Return Conditions":
    2.1 Return items must be in their original state and original packaging, with their original labels and tags.
    2.3 All items must be returned spotlessly clean, unworn, unwashed, clean, without smells, dust, animal hair, deodorant, or makeup stains. 🖤
    2.4 Each returned item should be neatly folded and packed in the original packaging.
    2.5 Any promotional items included free of charge required to be returned shall the order be returned in full.
    2.6 You may use the same box which we sent your order in or use your own. Whichever you use, please make sure you protect the returned goods and do not ruin their packaging.
     
  3. Send the return back to our address:
    FANTASMAGORIA
    Jaksto 9-106
    01105 Vilnius
    Lithuania

    Please also write our phone number +37064866613
    & email [email protected] so the couriers can contact us about the delivery.

    If you want to send your return to the Parcel Box, please use one of these addresses:
    For Omniva or DPD: VC2000 at Jogailos 4. Vilniaus VC 2000
    For Itella or Smartpost: Itella parcel boxes at Go9, Gedimino 9, 1105 Vilnius
    For LP Express: Gedimino 7 or Gedimino 9, 1105 Vilnius
     
      
  4. Email us with the tracking number & name of the courier company you used to send us the return.
      
  5. Wait until we receive & inspect the return, refund your payment, issue a shopping credit for you, or send you a size exchange. 
    Once we finalize your return, you will receive the confirmation email from [email protected]

Information on Return & Refund conditions can be found here.

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