CONTACT US ABOUT THE RETURN

In doubt? Not sure if you should return the item purchased? Read this article.
Written by Hellena
Updated 1 year ago

Do you want to talk to us before sending the return?
Great! We would love to discover the cause for dissatisfaction and hopefully resolve it without needing a return.

Let us know how you would like us to help with the return.
Send us a message via chat, email, or message us from your order at your account. 


TO SEND A MESSAGE FROM YOUR ACCOUNT, PLEASE FOLLOW THESE STEPS:

  1. Login to your account.
  2. Go to Order history & details.
  3. Next to the order, press "details" and open the order.
  4. Scroll down to the "Add a message" field.
  5. Select a product you want to return from the drop-down list.
  6. Write your message. Let us know if you want to return for a refund or exchange. If it is the exchange request, write which size you need. Optionally, you can describe the reason for the return.
  7. Press "Send."
  8. If you want to return more than one product, please repeat these steps.
  9. Wait for our reply (usually, we reply within two working days, but we always aim to be faster. Send us a message on chat if you are in a hurry)

ALTERNATIVES TO RETURN

Did you order the wrong size/item but don't want to bother sending the item(s) back? Do you prefer to gift that item to your friend or do a giveaway on your Instagram or TikTok? Or, perhaps you plan to sell it on eBay, Depop, Vinted, or Facebook marketplace and order a different size instead of the return? Good choice!
Let us know, and we will provide a discount on your next order of the same item.


Chat with us> hit the red bubble below or read the return terms


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