Do you want to talk to us before sending the return?
Great! We would love to discover the cause for dissatisfaction and hopefully resolve it without the need for a return.
Send us a message via chat, by email, or from your account, and let us know how would you like us to help with the return.
To send a message from your account, please follow these steps:
- Login to your account.
- Go to "Order history & details."
- Next to the order, press "details" and open the order.
- Scroll down to the "Add a message" field.
- Select a product you want to return from the drop-down list.
- Write your message. Let us know if you want to return for a refund or exchange. If it is the exchange request, write which size you need. Optionally, you can describe the reason for the return.
- Press "Send."
- If there is more than one product you want to return, please repeat these steps.
- Wait for our reply (usually we reply within two working days, but we always aim to be faster. Send us a message on chat if you are in a hurry)
ALTERNATIVES TO RETURN
Did you order the wrong size/item, but you don't want to bother with sending the item(s) back? Do you prefer to gift that item to your friend, do a giveaway on your Instagram or TikTok, sell it on eBay, Depop, Vinted, or Facebook marketplace, and instead order a different size? Good choice!
Let us know, and we will provide a discount on your next order of the same item.