Welcome to Fantasmagoria.shop Help Center 🦇

SELF PICKUP

Pick up your order in Vilnius & try before you buy
Written by Hellena
Updated 2 weeks ago

Are you in Vilnius? Want to pick up your order yourself or try an item before you pay for it? Visit us!

Our office is located at Jaksto street, house number 9, room 108. Entrance is through Vaidilos Theater.
For directions, type in "Fantasmagoria" on Google maps.
If you can't find us, call +37064866613, and we will meet you.

We work from 9:00 until 18:00 Monday-Friday (closed for a lunch break from 13:00 until 14:00).

PLACING A SELF PICKUP ORDER

Free Delivery

QUICK PICKUP (e.g., without trying on the clothes)

  • Please choose "Self pickup at Fantasmagoria office" as the "shipping method" on checkout.
  • Continue to the payment page.
  • Come to our office to pick up your order.
  • Pay by card at the pickup location and take your goodies with you ♥

TRY BEFORE YOU BUY

If you want to try on clothing or shoes:

  • Please choose "Self pickup at Fantasmagoria office" as the "shipping method" on the checkout.
  • Continue to the payment page.
  • Choose Payment by Card at Fantasmagoria Office.
  • Confirm the order.
  • Message us on live chat: "I just placed the self-pickup order. Please prepare it for me."
  • Please visit us from 14:00 until 17:30.
  • You can come over 10 min after you place the order or any time within the next seven days.
  • If the specified time is not suitable, contact us by phone at +37064866613 or write me a message in Live-Chat, and we will schedule the appointment in the morning or during lunch.
  • Once you try on the items, if something is not suitable, you can cancel those items. Or, we'll bring you another size or different item.
  • Once you pick your goodies a new order is made and you can pay for it by Card and take it with you! ♥


QUESTIONS AND ANSWERS

 

Q: DO YOU HAVE A PHYSICAL STORE?
A: We closed it for now but will reopen after the pandemic is over. For now, welcome to visit our office for order pickup. Make sure you follow our Instagram & subscribe to the newsletter as we plan to open a pop-up store soon.

 

Q: CAN I WALK IN WITHOUT PLACING THE ORDER?
A: Please place the order first, then come over to pick it up. Should you have any questions about it, please call us at +37064866613 or write us on live chat.

 

Q: CAN I RETURN AN ORDER I BOUGHT ONLINE TO YOUR OFFICE?
A: Yes, of course. Please do it within 14 days after receiving the order, and make sure the item is returnable, its condition is original, there is no dust or animal hair, all labels are intact, the product is neatly folded & packed in the original packing.

 

Q: I AM NOT SURE WHAT IS MY SIZE, SHOULD I ORDER SEVERAL ITEMS?
A: Please check the size chart and order the item which you think would suit you best. If needed, we will bring you another size from the warehouse ;)

 

Q: DO YOU REALLY HAVE EVERYTHING IN STOCK?
A: Yes, we do! Everything you see online is in stock, and once you place the order, it is reserved for you, and you are welcome to pick up your order.

 

Q: HOW LONG WILL YOU KEEP MY ORDER?
A: We keep orders for seven days; after this, they will be automatically canceled. If you can't visit us or can't make it in time, please get in touch with us by phone, email, or live chat with a request to cancel your order or keep it for longer.

 

Q: I PLACED THE ORDER ONLINE WITH A SELF-PICKUP OPTION. DO I HAVE TO WAIT FOR AN ORDER CONFIRMATION OR EMAIL FROM YOU?
A: Once you place the order, you are welcome to come over to pick it up. Be ready to wait for 5 to up to 30 min if there is another customer and we are busy collecting an order for them :).

 

Q: I PLACED THE ORDER ONLINE WITH A SELF-PICKUP OPTION BUT I CAN'T COME OVER. CAN SOMEONE ELSE PICK IT UP FOR ME?
A: Of course! Please make sure they know your full name and order number.

 

Q: I PLACED THE ORDER ONLINE WITH A SELF-PICKUP OPTION BUT I CAN'T COME OVER. CAN YOU SHIP IT TO ME?
A: Sure, please contact us by email at [email protected] or via live chat and we will send you an invoice to pay the shipping expenses.

 

Q: I AM COMING FROM ABROAD AND WILL BE IN VILNIUS ONLY FOR A WEEKEND. DO YOU WORK ON SATURDAYS?
A: We don't work on the weekends. But if you plan to place the order of 300 EUR or more, please contact us at least one week before arrival and we shall check if one of us can work on Saturday.


Should you have more questions > hit that red chat bubble and let's chat!

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